We just released a new version of the recurring billing script. iScripts EasyBiller 1.1 is designed to meet online customer management and billing of service businesses. A new or existing service business can use this open source PHP software for online customer management and billing.
Living Social is beneficial to all types of businesses and appeals to a wide range of users. The appeal of the site is that offers products and services at significantly reduced prices. After a certain amount of users agree to purchase, the deal is made available. By joining the site and selling products and services at a discounted price, businesses gain more exposure and instant access to customers.
You too can create a valuable and popular group-buying site by using LivingSocial Clone Script – iScripts DailyDeals. This readymade script gives you the ability to run your own efficient group buying daily deals site. The Living Social clone allows you to create deals on a scalable platform while having full control over your own site.
If you are not familiar with shopster.com, or Doba.com, these sites sell online shopping cart systems for members who wish to track the products they wish to sell to customers from drop shipping suppliers. Drop shipping allows these vendors to eliminate the need to store inventory. The products are then marketed and sold across various channels. It is a wonderful business model to use in order to create an e-commerce platform. They allow drop shippers and store owners together. Drop shippers can sell items through a number of store fronts. Resellers can create online stores and select products to sell from the catalog of drop shippers. Sellers get commission for selling items. Drop shippers get a number of storefronts to sell their items and hence increased sales. Shopster and Doba gets money from BOTH.
If you want to create a store front or you want to locate few sellers to sell items Shopster is great place. But if you want create a market place just like shopster talk to iScripts. We have created a new version of iScripts MultiCart with multiple vendor, multiple seller support. It’s not yet publicly available. But if you have cool business idea similar to this send me an email, I will send you a live demo. No, we were not trying to create a Shopster clone script. Since Shopster does something similar it’s easier to explain that way. We were trying to create a distributed shopping cart solution with multiple vendor, multiple reseller capability. As usual we can customize this based on your input. If you are looking for a Doba Clone script, you can use iScripts Multicart Enterprise.
Contact me at abraham(at)iscripts.com
This version of iScripts SupportDesk 4.0 is finally released.
It has been under development for almost 9 months now. I am sure you would agree it was worth the wait. We have included two new features that will change the way you support your clients and improve customer satisfaction multifold.
In today’s environment customers are impatient. A few years back waiting for a couple of days for support requests from your bank, ISP, etc. seemed reasonable. Now we are getting me and more impatient. Response on one business day is too long.
Even promise of a response in 30 minutes seems too long. As a result, more and more service providers and website owners moved to live chat as a means to provide instant gratification to customers.
There a number of providers supplying the software for these live chat services like Liveperson. In most cases, live chat cannot operate in a vacuum to provide support. It’s just one piece in a multi-channel support system.
The inability to access the previous history of a customer can lead to very unpleasant customer service. Another drawback of standalone hosting is the fact that it is painstaking to explain issues and solutions over a chat. New iScripts SupportDesk 4.0 addresses these issues to take your customer service experience to a brand new level.
First of all, we have added multiple channels where your customer s can communicate with you. They can email you with customer service support issues. With an automated email piping technique, the software will parse the email and include it in the helpdesk.
Your customers can also submit trouble tickets through web-based forms, which will force them to provide sufficient information for you to address the issue. Your customers can also communicate with your customer support staff through live chat.
Your techs will have all the information they need including past history of the client, issues and tickets and resolutions to better assist your customers.
The very unique feature included in iScripts SupportDesk 4.0 to further improve instant resolution to customer issues is the remote desktop. This allows you or your support staff to view and control your client’s helpdesk. You will be able to see what your client sees.
This is similar to GoToMeeting or Webex, but you don’t need to schedule anything, download anything. You are chatting with your customer, and she is having some problems with your site, or product. What’s easier than taking a peek at what she is seeing in her desktop.
That’s instant gratification. This open-source helpdesk software is very unique with these unmatched features. Can you imagine how happy your customer will be, getting her questions answered in just a few minutes?
All these features are fully hosted in your server, in your location. No information is on any third party server. The customer data never leaves your server. As always you get the full source code for the software. You can customize the PHP helpdesk script as you see fit. We do customize the software. It’s implemented using PHP and Flex with a MySQL backend.
iScripts SupportDesk 4.0 is priced at $147, a onetime fee. There are no monthly fees, no annual fees, no plug-in, what you see is what you get.
We are happy to announce the introduction of iScripts ReserveLogic, online reservation software for the hospitality industry. In this economic downturn, it is important for smaller players in the industry to compete with larger players in terms of efficiency and enhanced client management.
We have created this online reservation script with input from a number of different types of businesses in the industry. This enabled as to create software flexible enough to meet the needs of your business the way you want to run it. There is a number of features supported by the system. You can enable or disable any feature with the click of a button to customize it for your business.
Some of the main features of this online reservation script are:
Reservation System A Complete and easily customizable hotel portal and reservation system.
Online Payment Online payment processing with major payment gateways, such as Authorize.net, Paypal, 2checkout, Linkpoint and Google Checkout. Also supports offline payments
Detailed hotel information Hotel contact information (address, telephone, fax, email, and internet), Hotel class (stars), full description, extra services, full room and room pricing information, time-sensitive availability and pricing.
Search Facility Advanced search ability on various parameters (city, room types, class, prices, services and so on).
Reservation of Rooms Complete online reservation of the rooms for the ease of both the hotel and the customers.
Picture view The customers can view the rooms in detail before booking.
Dynamic packages Allow the hotel to provide flexible packages to different types of customers.
Special offers Allow the hotel to include special/seasonal offers.
Inventory management Provides complete control over the inventory including room allocation and corresponding room rates.
CMS Administrator can edit all static pages from the admin panel through the Content Management Systems. No need to fumble through html, ftp and all.
Multiple Themes The admin can set different themes so the reservation system appearance changes.
iScripts ReserveLogic is priced at $147 for unlimited users and unlimited transactions.
Just with all other iScripts products, iScripts ReserveLogic is distributed as open source. So you get the full source code so that you can make any changes to the software as you like. Or the iScripts team can make the changes for you. The hotel reservation software is developed in PHP with AJAX with the backend of MySQL database. As the software is hosted on your server/hosting account your sensitive information is within your full control all the time. And there is no per booking fee. It is your business and you keep 100% of the revenue.
I see a number of online businesses getting started using hosted platforms or encrypted software solutions.
Initially, it might be okay when you think you know exactly what your customers want and need. As things progress you will realize the business model you had in mind may not be very accurate.
The success of a great business is to adapt to a successful model early in the life of the company. The slower you are, the more painful it is going to be.
There is a number of articles about the flexibility of business models. Two main examples cited are Paypal and YouTube.
Paypal started out as a company to beam money between palm pilots. Fortunately, they figured out how to reinvent their model in time. YouTube started out as an online dating site.
Imagine what if YouTube was created using a hosted application or using software that is encrypted.
Some of you creating online businesses know exactly what your business model is and know who your customers are.
Good for you, since you are among the tiny fraction of entrepreneurs. For most of us mortals, we have a good idea of what we want to do and we have an idea who our customers are what they need. Beyond that, we have not done any user group research that would cost us tens of thousands of dollars.
Our focus group testing is normally at beta launch or for some, after the site launch. Sometimes we know we have been right all along, sometimes we figure our models need little bit tweaking.
The Importance of Flexibility in Business
Many of the small businesses succeded because of outsourcing. The trend towards outsourcing is a plus. The challenges of smaller firms can be done easily with outsourcing.
Your business can fail if it is too rigid. Because technology and the economy are changing rapidly. So, the organizations that are flexible can adapt to these changes.
Wouldn’t it be nice if you have the freedom and flexibility to do so?
When you are using a hosted solution or an encrypted software solution you will not have the freedom to do so. Before you buy any web business software, you want to know if you want it takes to customize the software and what’s involved and the cost.
You would be surprised by the answers from many solution vendors.
iScripts develops the turnkey web software and distributes it with full source code that runs behind it. We don’t encrypt anything at all and we are proud of it.
It’s not the smartest thing to do for a software company to share the source code with the world. We understand it and we are fine with it. We want you, our customers to have an option to change your online business any way you want to.
With the source code, you can get any PHP programmers to make the changes. iScripts can also do these changes for you. In most cases, we would be the most economical and timely solution as we created it from scratch.
You come to us for customization because you choose to, not because you have to. You need to improve customer satisfaction in online business.
Compared to hosted solutions and SaaS offerings, installable software might be a tiny bit time consuming to install and set up. You might save a few minutes in setting it up.
But you are trading it for being stuck in a rigid business model for a very long time. Once your business is established what would be the cost of migrating to a new platform if you can at all.
However, for short term projects hosted or encrypted solution is very well fine. Do you know how to start an online business?
Here is the bottom line you might need the flexibility for your business model more than you think. It’s good to know you have the option with us at iScripts.