With the rising of the Covid-19 pandemic, restaurant owners have resorted more to doorstep delivery than asking people to visit their restaurants often.
In fact, the way the Coronavirus cases are rising daily, and the restaurant owners need to carry on food delivery at the doorstep of the customers as the New Normal asks people to stay indoors as much as possible.
Keeping this in mind, it should be noted that the online food delivery system is flourishing. Platforms like Zomato, Swiggy, and the like have turned the pandemic situation into their strength and fully utilize it to take the restaurant industry forward.
Processes to improve online food delivery system
If you haven’t taken up to doorstep food delivery, know that you are missing out on many customers. It is high time that you start doorstep delivery soon and take your restaurant business to another level.
Here are the steps that, if you follow, are sure to yield more profits in your restaurant business and ensure that you are ahead of your competitors.
Use of technology to accept orders
Today, technology has entered the restaurant industry as well. You can look at the different online food delivery services and make use of them as per your preference. When you take the help of technology to take food orders, it is essential to pick a POS that will provide you this service.
Practicing straightforward communication
Although you can ask your customers to order via phone, sometimes there might be some technical glitch, and the call may not be an audible one. To avoid such untoward situations, you need to train your staff members to pay complete attention to each order they are taking. Once the order is taken, it is wiser to confirm it from the customer to avoid mistakes.
Craft a superb online menu
It is extremely important to have a straightforward online menu that is easy to read, concise, has all the necessary information, and a call-to-action. This online menu should be displayed on the online site of your restaurant and to your delivery service provider.
Use technology to take up orders and keep track of deliveries
Allow your customers to use technology to assign orders and track them once they are dispatched from the restaurant. Use technology in such a way that will allow you to register the time of dispatch, delivery staff and provide a tentative time that will be required to deliver the order.
Deliver awesome customer service
Providing good customer service is not just restricted to the customers who are visiting your restaurant in person. You should ask your delivery staff to be polite and humble to the customers when delivering food at home. For doorstep delivery, attention should be given to the important add-ons as well.
Provide the proper address and client communication
Most often, you will find customers getting impatient when the delivery is delayed. This is undoubtedly not something that you want. Instead, it is harmful to the reputation of your restaurant.
The delivery gets delayed not only because of the time it takes to prepare the food but also because of its time to deliver the food item. Sometimes, the delivery staff find it challenging to locate the address that the customer has provided.
To avoid such situations, always call before leaving for the customer’s place to confirm the address. Ask for an apt landmark to locate the customer’s place quickly.
Pay attention to packaging
Packing plays a vital role in making or breaking a customer relationship with a restaurant. Make sure that the package in which you put the food does not spill.
Also, when the package reaches the customer, the condition of the food should be sound. The packaging should consist of the name and logo of the restaurant on top of it.
Have a standard delivery procedure
When conducting doorstep delivery, the responsibilities amongst your staff should be divided well to avoid chaos. The ones who are outsourcing should have good communication with the ones who are in the kitchen.
Therefore, managing the doorstep service of a restaurant is not an easy job. It requires the equal and coordinated effort of all the staff.
Are you planning to start an online food ordering service?
iScripts NetMenus offers on-demand food delivery features from local restaurants with the help of a driver. Customers choose menu items from a restaurant, then drivers pick up the food and deliver the food to customers. Using NetMenus you can create an online food ordering system for single or multiple location restaurants.
Netmenus is the most optimal system to set up online ordering through a restaurant’s website. It is fully customizable and can even process payments.
If you do not have a website or planning to develop a site in the future for your restaurant, that is okay because you can still use the Netmenus brandable iPhone app. By owning a branded mobile app, your restaurant’s credibility will improve; it’s a big deal!
These food delivery apps have become popular not just because of their wide range of food options to choose from but also for the convenient payment options and user-friendly delivery options. And this pandemic has also introduced the contactless delivery option, which is a much ch-needed option nowadays, to maintain both their employees’ and customers’ safety.
So why not order some delicious food and satisfy our cravings?!!
If you are starting your business from scratch, then a clone script is the best option to make it happen without any troubles. In addition to that, our dedicated development team has the best experiences in building web and apps for on-demand services, Multi-vendor marketplace, online store builders, Multi- restaurant platforms, and so on.
If you are planning to start an online food delivery app the same as the above apps, then just have a look at our product NetMenus.
Contact us to create amazing on-demand food delivery apps.