Use the platform to keep your business organized and customers satisfied. When your customers have a question, they will have the ability to contact your support team directly through the iScripts SupportDesk system. Create your own departments, assign staff members, and use the workflow and SLA functionality to ensure quick response times.
Charge users for using the help desk system. Users can be charged for these services outside of the system; such as during their original transaction, offsite, or through another method.
Internal IT departments will greatly benefit from the software's built-in live chat and remote desktop features. If you offer hosting or other technical services to clients, you will have the ability to aid them in processes by viewing their desktop, instructing them on the next steps to take and speaking with them directly.
""I engaged iScripts to design a customized version of PrintLogic for my company and the follow up from contract initiation to go live was a very smooth process. The team at iScripts were very accommodating.”"Kai Lo, Scubadge.com
""I really appreciate you from the initial point of contact all the way through the thorough detail you and your team at iScripts have given me on my project. I couldn't be a happier client !""Garrett Richardson, HoopCliq.com
""iScripts was a game changer for me. I knew what I wanted to do and how I wanted to do it.The challenge for me was to cost-effectively build the application. I looked at a number of different options.""Mike Serrano, Classroom2Classroom.com
""For turnkey e-commerce solutions, flexibility, and great customer service, we turned to iScripts.com to fulfill our needs. I would recommend them to anyone entering the e-commerce marketplace.""Jed Horowitz, HealingArtsGuide.com
This customizable, open source script comes with a number of rich, built-in features to keep yourself and your staff organized while satisfying your customers. Users submit tickets by email or web form and receive an email when the ticket has been updated or closed. Communicate with your customers in a number of ways including remote desktop sharing, ticket creation, live chat, a custom knowledgebase and news section. Use the integrated workflow and service-level agreement features to ensure organized and timely support.
iScripts SupportDesk is a scalable and stable software offering everything you need to sufficiently handle customer service efforts for your business. Programming experience is not required in order to use this system.
After your one-time purchase, the script can be installed on your server to begin providing excellent customer service and solutions. From this point, you have complete control over the script and your site as the site administrator. This is an open source script without code encryption which means you may customize the site at any time in order to fit specific site needs. Integrate the iScripts SupportDesk script into an existing site or create a standalone full-featured platform. This script is implemented using PHP and Flex with a MySQL backend.
Organizing customers, contact information, questions, trouble tickets and issues can become quite difficult for businesses and IT departments. As the site administrator of iScripts SupportDesk, you will be able to configure site operation as well as add your company logo, content, and existing client information within minutes. If applicable, your staff members will have a login for easy access to the platform in order to respond to and address tickets. Users can submit tickets quickly by supplying their email, or by completing a thorough sign up process.
Once installed on a server and domain of your choice, iScripts SupportDesk can be quickly set up to support your business. Customize the software to support staff members and specific departments (such as "Sales" or "Support"). You can also add your own labels which will define the subject of a ticket by detecting specific keywords. Users can login to their account to access a built-in knowledgebase system or submit a ticket. To accommodate customers, questions can also be submitted quickly by bypassing login and supplying just an email. You determine which staff members are assigned to tickets, departments and keywords. Along with this, the service-level agreement feature will ensure that all tickets are answered within a specified amount of time. If not, the ticket will be automatically escalated. If you decide to change or add any features to your help desk system, you can contact the team at iScripts or use your own PHP programmer to directly modify the software.
Our unique help desk software possesses advanced and impressive features sure to enhance your response time and organization, while also keeping clients completely satisfied.