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Low Cost : The pricing is very flexible that every class of users can get the product
at a very low cost.You can choose the best plan to suit your particular needs. |
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Source Code included : You can modify the software to suit your needs, add more features and design elements
to enhance the functionality and the look and feel. |
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Supports Multiple companies : You can have as many companies you want to give support to.
This is particularly helpful for companies who are in Support Industry. You can handle queries from different customer bases
to different companies, all under one roof! |
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Unlimited Tickets : Unlike many other helpdesk software, SupportDesk donot restrict you from handling any number of tickets.
Thus you dont have to worry when you have a lot of tickets coming in, you are all set to handle them, at any time. |
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Unlimited Departments : You will be able to create multi-level departments to classiy your tickets. |
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Unlimited Companies : While all other industry leading Help Desk softwares will allow you to handle tickets to a single company,
in SupportDesk, you can create any number of companies, and you can handle all the tickts to all these companies using the same interface, helpful
especially for support based/ support outsourcing companies. |
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Unlimited Staff/users : The number of technicians and the number of users in the system is not restricted in any way so that you
can use the same software to handle virtually any number of clients/tickets/staffs. |
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Flexible Licensing : The licensing of the software is so flexible and straight-forward that you can easily choose
a plan to best suit your individual needs. |
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Interface Customization : You can choose the color scheme and select the fields you want to display in the ticket views |
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A large number of value added features |