Trouble Ticket Software
This customizable script comes with a number of rich, built-in features to keep yourself and your staff organized while satisfying your customers. Users submit tickets by email or web form and receive an email when the ticket has been updated or closed. Communicate with your customers in a number of ways including remote desktop sharing, email piping, ticket creation, live chat, a custom knowledgebase and news section.
iScripts SupportDesk is a scalable and stable software offering everything you need to sufficiently handle customer service efforts for your business. Programming experience is not required in order to use this system.
After your one-time purchase, the script can be installed on your server to begin providing excellent customer service and solutions. From that point, you have complete control over the script and your site as the site administrator. This is an open source script without code encryption which means you may customize the site at any time in order to fit specific site needs. Integrate the iScripts SupportDesk script into an existing site or create a standalone full-featured platform. This script is implemented using PHP and Flex with a MySQL backend.
iScripts SupportDesk Includes:
- Remote Desktop Sharing
- Live Chat
- Email Piping - automated ticket creation from customer emails
- Service Level Agreement Functionality
- Multilingual Support
- Workflow Management
- Response Templates
- Flexible Knowledgebase
- Spam Blocker
- AJAX Support (for a user-friendly and well-disposed interface)
- Unlimited Users, Staff & Departments
- SMTP/POP3 Support
- Open Source - full source code included
- Available for Immediate Download
I really appreciate you from the initial point of contact all the way through the thorough detail you and your team at iScripts have given me on my project. I couldn't be a happier client!
Garrett Richardson, HoopCliq.com
iScripts was a game changer for me. I knew what I wanted to do and how I wanted to do it. The challenge for me was to cost effectively build the application. I looked at a number of different options
Mike Serrano, Classroom2Classroom.com
For turnkey eCommerce solutions, flexibility and great customer service we turned to iScripts.com to fulfill our needs. I would recommend them to anyone entering the eCommerce marketplace.
Jed Horowitz, HealingArtsGuide.com
"Ashley Zimmerman rocks!!!"
David Mucci, MoreThanHorror.com