1. Do I have to buy a license key to run Supportesk?
Yes. You need to purchase a license key for each installation instance.

2. How many domains can be supported by SupportDesk?
SupportDesk can handle unlimited number of domains.

3. Do you provide technical support? Is it free?
By purchasing SupportDesk, you will be getting 1 year FREE technical support. However, if you want to extend your Support, you may have to buy Support packages. The rates can be found while you buy the software.

4. Can I modify the software to satisfy my specific needs?
You can modify the scripts by confining to the Terms and Conditions mentioned in the site.

5. Is SupportDesk PHP4 compatible?
Yes, SupportDesk is PHP4 (4.1.10 or later) and PHP5 compatible.

6. Do I have to buy separate license key for each domain?
Yes, you need to buy separate license keys for each installation. However, you can create as many companies you want in a single SupportDesk installation and operate all these companies from the same installation.

7. Do you provide free trial?
Yes. We provide free trial for 2 months for which you will have to sign up with the site.

8. Can I get a customized version of the HelpDesk?
Yes. We can customize the software for you for a nominal charge.

9. Does Supportdesk support e-mail piping?
Yes.Supportdesk has a built in email parser that adds a support ticket from an email.