| Here is a feature list of the iScripts Supportdesk for you to decide whether it is what you need! |
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 Live Chat |
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Chat system to manage customer/user queries.Users can chat with the staffs and staffs can chat each other. |
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Remote Desktop Sharing |
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Utility for sharing the user's computer desktop with the staffs to solve their issues easily. |
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Message Rules |
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Set rules to manage incoming tickets. |
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Spam Blocker |
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Avoid getting huge junk mails as tickets. |
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SMTP Support |
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Send mails using another servers mailing component. |
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POP3 Support |
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Now fetch tickets from your pop3 inboxes. |
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Watcher Feature |
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Enabling you to monitor communications. |
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Message Labels |
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Categorize tickets on the basis of labels. |
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AJAX Support |
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Ajax for real time data viewing. |
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E-mail piping |
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powerful email piping engine for easy ticket submission. |
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Feature-packed admin and staff section |
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Source Code included |
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You can modify the software to suit your individual needs. |
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Flexible Knowledgebase |
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Create unlimited categories and FAQ entries. |
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Downloads |
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You can share your client's common files such as manuals, instructions etc. with your staff in the download section. |
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Announcements/ News |
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Let your users/staff view important notifications in the News section. |
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Ticket Submission |
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Submit tickets with allowed types of attachments. |
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Quick View Statistics |
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View ticket and staff statistics in a graphical manner. |
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Reminders |
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Organize yourself with the reminders, set your time and stay tuned. |
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Private Messages |
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Send private messages between the staff with the built-in internal messaging system. |
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Unlimited Number of Companies |
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Create any number of companies. |
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Unlimited number of Multi-Level Departments |
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Create any number of departments to reflect your organizational structure. |
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Unlimited number of Multi-Level Knowledgebase Categories |
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Organize your knowledgebase entries in to multiple multi-level categories. |
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Unlimited Staffs/Users |
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Create any number of staffs. Number of users registered to and using the system is also not restricted. |
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Advanced Search for Tickets |
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Find exactly what you want to get with the help of the Advanced Search facility. |
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Ticket Purging |
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Reduce system load by purging older tickets out of database. |
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Custom Statuses for Tickets |
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Customize the statuses of your tickets to comply with your industry jargon. |
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Personal Notes on Tickets |
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Add special notes to tickets to assist you later. |
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Flexible purchase plans |
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Select plan to best suit your needs. You may not have to pay for something that you never use! |
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Response Templates |
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Store predefined replies to respond to users quickly, reuse! |
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Activity Log |
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View the activity log to see what's happening |
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Mass Mail |
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Mail to individuals/ groups of users with a single click |
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Attachments |
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you can enable the ability to upload attachments any time and place, your customers or staff can make this with either their replies or while creating a new ticket. |
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Staff Personalization |
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each staff member can change certain points of his/her account to suit his/her needs. |
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Easy to use interface |
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a professionally designed interface has everything neatly grouped into similar sections. |
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Supports Active Directory Authentication |
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supports user authentication from active directory. |
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Click on the FAQ image to access the Frequently Asked Questions |
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