{"id":1889,"date":"2013-08-07T12:44:08","date_gmt":"2013-08-07T18:44:08","guid":{"rendered":"http:\/\/www.iscripts.com\/blog\/?p=1889"},"modified":"2025-06-09T04:55:53","modified_gmt":"2025-06-09T10:55:53","slug":"iscripts-com-releases-new-help-desk-software","status":"publish","type":"post","link":"https:\/\/www.iscripts.com\/blog\/iscripts-com-releases-new-help-desk-software\/","title":{"rendered":"iScripts.com Releases New Help Desk Software"},"content":{"rendered":"

DEERFIELD, IL \u2014 Today\u00a0iScripts.com<\/b><\/a>\u00a0released a new version of\u00a0iScripts SupportDesk<\/a>.\u00a0 Version 4.3 is the only available software that includes a web-based help desk, live chat and remote desktop sharing all wrapped up in one product. Businesses that use the software can effectively manage customer service issues through the automated help desk system.<\/p>\n

Version 4.3 \u00a0includes multi-language capability, new and modern graphics, Google analytics, a refined knowledgebase with\u00a0SEO friendly URL\u2019s, landing pages and category pages. A rating system is also included so that guests and users already logged in can rate on how helpful knowledgebase entries are.<\/p>\n

Highlights of the multi-lingual help desk script include many advanced but easy-to-use features such as trouble ticket creation, service-level agreement functionality, remote desktop sharing, intelligent knowledge base and rating capability, Google Analytics, advanced search and email piping.\u00a0 With these features, businesses can send and receive communications from customers that may be having service issues. Users can easily create trouble tickets to be answered by a staff member. The integrated service-level-agreement feature allows the site administrator to set a specific time limit for replies.\u00a0 If a response is not provided in a timely manner, the ticket priority is automatically escalated to ensure the issue is resolved.<\/p>\n

Real-time desktop sharing is a feature that sets the software apart from competitors. This uncommon feature allows staff members to see the desktops of users in order to instruct, assist and resolve customer services questions or issues.<\/p>\n

iScripts SupportDesk 4.3 is priced at $147 and serves businesses within a variety of industries. It can be used as a standalone solution or within an existing business website.\u00a0 Custom options are also available in order to appropriately fit any type of new or existing business.\u00a0 English, French, Spanish and German are included in the script. Additional languages may be added by contacting iScripts directly.<\/p>\n

See the full list of features at\u00a0https:\/\/www.iscripts.com\/supportdesk\/features.php<\/b><\/a><\/p>\n

In addition to iScripts Supportdesk 4.3, iScripts.com offers a variety of other open source web scripts. Products include\u00a0iScripts MultiCart<\/b>\u00a0<\/a>(multi-seller shopping cart software),\u00a0iScripts PrintLogic<\/a><\/b>\u00a0(design and printing software),\u00a0iScripts EasyCreate<\/a><\/b>\u00a0(online website builder software),\u00a0iScripts eSwap<\/a><\/b>\u00a0(swapping and bartering software),\u00a0<\/b>iScripts NetMenus<\/a><\/strong>\u00a0(online delivery software)\u00a0iScripts GoStores<\/a><\/b>\u00a0(online store builder software) and more found at the\u00a0iScripts website<\/a>.<\/p>\n

\u00a0About iScripts.com<\/b><\/p>\n

iScripts develops and markets online business software for businesses and entrepreneurs. The company\u2019s affordable web software includes solutions for businesses looking to create an efficient website solution in social networking<\/a>, web hosting management, site builders, store builders, online data backups, marketplace and shopping cart software, and more. All the software products are fully customizable, distributed with full source code and a 30-day money back guarantee.<\/p>\n

Media Contact:<\/b>
\nAshley Zimmerman
\n312-423-6728
\nashley@iscripts.com
\nhttps:\/\/www.iscripts.com<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

DEERFIELD, IL \u2014 Today\u00a0iScripts.com\u00a0released a new version of\u00a0iScripts SupportDesk.\u00a0 Version 4.3 is the only available software that includes a web-based help desk, live chat and remote desktop sharing all wrapped…<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[332,6],"tags":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/posts\/1889"}],"collection":[{"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/comments?post=1889"}],"version-history":[{"count":10,"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/posts\/1889\/revisions"}],"predecessor-version":[{"id":20605,"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/posts\/1889\/revisions\/20605"}],"wp:attachment":[{"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/media?parent=1889"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/categories?post=1889"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.iscripts.com\/blog\/wp-json\/wp\/v2\/tags?post=1889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}