The trending world with modern technologies always tends its users to be more fast and acceptable to quick changes. One like those is On Demand Business Services. Thus The On-Demand Services can be defined as the economic activity created by technologically advanced companies that fulfill consumer demand via the immediate provisioning of goods and services. Supply is driven via an efficient, intuitive digital mesh layered on top of existing infrastructure networks.
Where do these services get the advantage? On-demand services can be considered a subset or a derivative of traditional delivery and sharing services. The success of Uber in creating a market for technology-enabled, on-demand transportation has encouraged entrepreneurs to look to other, often humdrum, daily tasks that tech-savvy users would be happy to offload. Let’s check some characteristics that should be incorporated with on-demand services.
- Relative Affordability
The relative affordability of on-demand services creates an impressive path in making the On Demand services more acceptable. This puts things that once seemed luxurious within reach, creating an additional delight factor for users. Accessibility also does comes with affordability as both are closely watched.
- Seamless Customer Experience
Facilitation of timely scheduling or ordering paves a better way of creating seamless customer experience and transparency in the services. On-demand services need reliable, world-class technology and this technology also makes it easy for users to access price information, customer reviews, and communicate with employees before and during the service.
The need of services at the right time makes these aspects to be more reliable. Not when they are accessible all the time rather when the user requires it the most. Many successful on-demand services thrive because they offer flexibility in markets that traditionally require a commitment from the user.
You must be having some confusions when building up a similar platform like this. Just have a look at these aspects before building your app.
Identify the target audience:
Concentrate on the type of audience that will be utilizing your apps. The user based classification always helps the owner to get the features right for the needed. The type could be college goers, family guys, business owners, frequent travelers, night owls, nomads etc. Whomsoever they are, they must be in good numbers, willing and have collective requirements with the same.
Identify a problem common to them:
The inventions are always for the good and based on as a solution for something that worries someone. Hence identification of that root cause helps in determining the real option to take away those problems. On considering different on-demand services, the case was the same. For Uber, it was the difficulty of these drivers in finding the passengers were rectified by the App as well as for the passengers to find it vice versa. Business owners are busy people and want to make the maximum of their every minute. So come up with a more comprehensive solution.
Coming over to, online food deliveries it will always be the laziness and inconvenience of the customers that are exploited and there lies the success of these industries. Thus the problems properly identified figures out to deliver the right solutions.
Define the Service’s Actors:
The kind of problems that we may face can be different based on the intensity of needs. There can be several actors in between the solution of our problem and us. For each case of taxi services or food delivery or medical services, these actors can be a lot different. Taking the case of food delivery, there exists many actors in between like the one preparing the food, the one delivering the food, and the ones consuming it or the customers.
The identification will be thus like finding their role in each of the business we mentioned. In addition, the business owner must have a control of over state of affairs and thus a admin app is a must in on-demand solutions. All these features make your App more acceptable and adorable.
Feature-set for each actor:
Once the actors are defined, it is time to define the feature-set of each set of applications, web or mobile. The actors can be customers, service providers or the admin. Some important features for each actor that you should consider.
1. Customer app feature
- Push notification
Notification alerts are the major part which deals with customer updates. This makes the user aware of the transactions, bookings offers and about the service ordered.
- Real-time tracking
This feature allows users to track the status of their order or service in real-time. Thus, it ensures fast and reliable service.
- Payment system
- Reviews and ratings
These help the customers to rate the services offered and regarding the quality of same. The reviews really help the providers to thus improve their methods in dealings and about their services.
- Help and support
You must integrate a Help & Support feature as it assists customers in case of queries. It enhances customer service by solving their problems.
2. Service provider app feature
- Push notification
Being a service provider, the notifications regarding their updates are essential in taking the business to
- Accepting & rejecting requests
Once a request enters the desk, the provider should have the options for accepting & rejecting those requests. This kind of authority helps them to sort out the required requests only.
- Start & end service
The service provider must have a module to start the service and to end it as it gets over.
- Track earnings
Service providers must have a feature which helps them to track their earning. It helps them to plan their day in a more efficient way. The data must show the amount received, profits acquired, and the time spent for the process and many more features.
- Work on your schedules
The providers must have the advantage of fixing their schedules and work on the time that feel comfortable for them. They can select their schedule and start working on that period.
- Availability options
The service provider can choose its availability. They can decide when they appear available and when not for a service. Options for further check in the App regarding the payouts or services during other than the available time should also be set.
3. Admin app
The Admin Dashboard should contain all the necessary information regarding the service providers and the users. It should thus be utilised in evaluating the same.
- Manage users
Admin can manage all customer’s affairs from payments, discounts, cancellation charges to solving any escalated query.
- The matching algorithm
The requests from the customers should match with the appropriate service provider, as there can’t be any chances of failure. The algorithm can either be automatic or manual. But it should be based on the concept of easiness and simplification of process.
- Manage service provider
Admin can manage all service provider’s affairs from incentives, earning to penalties.
- Analytics & reports
These data should provide the list of services availed, canceled and repeated. All these helps in keeping the accounting activities up to date and It also shows which section of the business is doing well and which one is struggling. It helps in acquiring essential insights which help to avoid all the bottlenecks and to enhance your services.
- Manage pricing and commissions
You can manage pricing depending on the demand. Secondly, you can also set the commission charges which will ensure smooth transactions and drivers’ profit sharing.
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You can incorporate the platform into your existing business, or create a new one for easy trial. The turnkey, yet affordable, user app lets customers choose an appropriate service provider and book an appointment for service, right from their phone, similar to Uber. The users can have this application to book the services provided by the admin. For instance, users can hop into the Total Fitness App to find the right service and staff for their needs.
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andusers the freedom and flexibility they need to thrive.
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Try the LIVE DEMO!For questions related to how you can navigate or take advantage of the platform, contact us at (312) 423-6728 or send an email to firstname.lastname@example.org We can also provide a portfolio of previous work. Don’t hesitate to contact us with a custom request. We can alter the script to fit your needs if required.