What is helpdesk software?
Helpdesk software is a tool to manage all sales, support and customer service inquiries without becoming overwhelmed. Normally when we think of the possibilities of helpdesk software, we may think it’s just for customer support tickets. But it is more than that. Everything from client inquiry to product support can be maintained with helpdesk software.
What are the main objectives of helpdesk software?
- Customer service inquiries
- Product support
Have ever thought about the important goals for helpdesk software? They are:
- Implement real-world experience
- Facing timely services for the client
- Build a helpdesk that has steady growth built into its design
- Become a knowledgebase that helps customers face problems
- Give guidelines for clients wishing to upgrade their product
- To navigate the client query to the proper team
Helpdesk is a required factor in all business. Any organization with a customer service feature should have a helpdesk. From government local body to central body, manufacturers, re-sellers, banks, telecom providers, etc.
Why do we need a helpdesk?
We need helpdesks to manage the sales and support for improving company efficiency. Customers are the key to success, and maintaining the customer database will be the most important part.
How helpdesk is important to sales
This is the phase where companies get to meet their client for the first time. When a client comes with a query, the helpdesk plays the role of a salesman. Helpdesk will guide the clients through the products, deal with their queries and lead the way to purchase. The care we give our customers will be a great positive point, as sales can be executed via chat, email, or on the telephone.
How is a helpdesk important to support and service?
Service and support comes after a purchase. The service we provide to our customers don’t end with a purchase. Maintaining the customer is another important fact. The issues on the product after purchase should be collected and kept in order for improving the product as well as company. Service should be delivered as fast as it can to keep your clients close.
Want to see quality helpdesk software in action?
A helpdesk can help you to attract a lot of clients in few months because people depends on the service delivered to them. They choose product on the basis of support. Even if you are an upcoming company, a client would expect you to meet your support with organization. The way you deliver your service, the way you communicate, the shortest time you take and mainly the history you keep these are the basics. If executed properly, clients will look up to you.
Helpdesks should be dealing with the clients from the beginning to the end. It should be overruling every single stage or processes they are in. As soon as a client raises a ticket, helpdesk software begins its work. Through the first response, we should have a better idea of issues, and then escalate the ticket to the respective department. Necessary action like follow ups and saving the client query/issues, resolving the issue by guiding through the product and closing the ticket is paramount.
iScripts SupportDesk is the recommended IT Heldpdesk software which is enclosed with all these features mentioned above. iScripts SupportDesk can fulfill your helpdesk activity. iScripts SupportDesk is also an open source web-based trouble ticket and help desk software equipped with an integrated knowledgebase, live chat, email piping and SMTP/POP3 support. The script enables you to handle your support, sales and customer service communication in an organized and efficient manner. Integrate the iScripts SupportDesk script into an existing site or create a standalone full-featured help desk platform. Take a look at iScripts SupportDesk here.