Are you in a good position to handle customer service issues? Are your telemarketers or sales teams having a tough time making data entries into the CRM? Handling customers requires dedicated procedures like documentation of the client, proper communication, and informative updates. What if we said this could all happen at your fingertips, within just few clicks? Easily create a record of customer information and in just one click, give him or her a phone call.
iScripts has developed a unique inbound and outbound marketing suite for small to medium-sized businesses! We also use top-notch technology to integrate voice support. The platform is equipped with a built-in CRM, telephone integration, innovative click-to-call technology, and SMS marketing. Users can use softphones, regular land line phones or mobile phones.
By using the new iScripts platform, businesses can cost effectively streamline processes by handling inbound and outbound calls within a single click. Current and prospective customer history, along with data and information is easily accessible by being held within the CRM.
Developed using an MVC framework and Asterisk servers for telephone and SIP-based voice calls, this multi-tenant SaaS platform is very easy to use and manage. This solution was developed using a distributed server cluster to support the scale needed to address anticipated growth.
The core focus when building this solution has been to solve the following problems and issues small and medium-sized businesses face every day:
- Save time for outbound telemarketers while making outbound calls
- Telemarketers face unique problems, such as
having to look up customer data in the CRM each time before
making a call. Even thrughout the call, they are required to frantically deviate their attention between the telephone and the CRM to enter details and logs pertaining to their conversations and calls during the day
- Precise analytics for telemarketers do not exist or are collected
- Small and medium scale enterprises heavily depend on outbound telemarketers to reach out to more leads as well as spread the word about their services. Until now, no Customer Relationship Management Softwares have provided in-depth analytics about what the telemarketers have been doing with their time, or provide any key metrics to factor into results or analyze to determine how much time or effort is required for a sale, or make decisions based on telemarketing
When iScripts was given the opportunity to explore solutions for this unique problem, we found a very genuine method combining Voice & CRM. By combining the two together, we have built a unique product that solves issues, while also helping the small to medium enterprise increase their brand presence – as well as their revenues – by reducing costs.
We used VoIP Technology and gave telemarketers the opportunity to make calls directly through the click of a button. The software also provides marketers and sales teams with a dependable platform where they can also maintain and update a CRM at the same time. This is a breakthrough option for small and medium sized businesses with a small sales team, telemarketers or
Keeping in mind the growing demand for the requirements from SME companies, we provided analytics like total airtime, individual airtime, conversions and other important metrics, to help companies, managers and entrepreneurs better understand their business.
Moreover, our solution has a robust architecture where you can customize the application as desired. For example, i.e to Add different product scripts for telemarketers and find analytics for each scripts.
We chose asterisks based server as it is open source and it is the best solution available in the industry to build communication applications.
Making this solution on a SaaS-based model has helped to quickly acquire many paying customers as well as help mature the product and scale it to a whole new level.
There are no limits to our capabilities, regardless of your business needs or industry. iScripts has a full staff of expert programmers on hand who can:
- Add any feature or function to our basic software
- Redesign the site for a new look and feel
- Create new, original websites based on your own specifications and requirements
- Connect our existing software products together
- Create apps and mobile-friendly solutions
- And More!
Entrepreneurs and businesses all over the world use our products and services. We take great pride in being the first option and sought-after resource for our clients!
Some companies cannot find the exact features they need in available software packages. The software may not have the features needed for the business model or such software may not exist at all. These organizations and individuals need to hire a team of dedicated programmers to develop the specific software they need to get started.
While this sounds difficult to find, this dedicated programming service is one of the premium services offered by iScripts to serve the web-related needs of customers. We have built a strong team of highly skilled professionals. This helps us to go beyond conventional servicing and provide much more with our expertise in e-commerce development, app development, and additional services.
Our experienced programmers and flexible staff work with customers and clients to examine unique business trends and needs to incorporate the most practical solutions at a very affordable price, especially compared to competitors.
Our programmers can implement web software development projects including: Creating web applications from scratch, Maintaining and modifying current websites, Creating custom designed websites, Modifying existing proprietary applications, Customizing open source applications, Database-driven websites, Intranet productivity applications, Social networking sites, Ecommerce, Billing systems, Custom applications, Shopping carts, Content Management Systems (CMS), Mobile apps and much more.
We’d be happy to explain how our services and software works including any additional business needs you may have.
There are plenty of business models – ideal options and solutions for business owners – already included in our software. Before spending excessive funds on extra, but necessary features with another software company, consider all the options and flexibility iScripts has to offer. For questions related to how you can take advantage of these platforms or our custom work, contact us at (312) 423-6728 or send an email to email@example.com