We provide you with many resources and avenues for support. If you have a question or an issue, there
are many options within our support community available to you. Have questions answered, problems
fixed, connect with programmers as well as other users, make suggestions and grow your business
utilizing the following routes:
TECHNICAL QUESTIONS & ISSUES
Check the FAQ’s – Frequently Asked Questions. We all follow a similar path at times. All FAQ’s
are updated frequently for your convenience. Please check this area first.
To reach the qualified programmers, iScripts has a 24 hour HELP DESK where you can submit all
technical issues. We respond to every ticket in the order it was received within 1 business day.
Please be clear and specific in your request for help. Entries like “Help! It doesn’t work!” do
not give much information and tend to take longer to fix. Explain everything that led up to your
problem. Try to explain what your current problem is. Be clear about what is not happening and
what you want to happen.
Email the HELP DESK at firstname.lastname@example.org
Within your request, please Include: NAME, EMAIL, DOMAIN, SOFTWARE PASSWORD, YOUR HOSTING CONROL PANEL
INFORMATION and YOUR DETAILED ISSUE.
Depending upon the issue you are experiencing, we may require more information.
You may also use the ONLINE CHAT to speak to a programmer who also may be able to help
Reach out to other software users through our HELP FORUM. Chat with other users, ask
questions, give advice and connect.
SALES & CUSTOMIZATIONS
For purchasing decisions, business inquiries, customizations, quotes and sales information; contact (312)
423-6728 or (800)-569-5538.
What if I am not technically qualified to install the downloaded scripts?
All the scripts have a simple installer that lets you install the script easily. In addition, you have the read-me files that give step by step information on installation. If you are not able to install the scripts yourself please use our installation service where we will install the script for you. You can purchase the professional installation service when you buy the product or afterwards.
As almost all of our products are non-encrypted, you can modify them to work the way that you desire. In case you are not able to do so, please use our customization service to achieve the results that you need. Please send us an email with detailed requirements and we will get back to you with a fixed price.
All products listed at iScripts are provided with an online demo. This will help you to get a complete idea of the product and get yourself acclimated before you purchase the actual script. We do not offer demo versions of software you can try on your server. Instead we offer a 30 days unconditional money back guarantee for our products. If the product does not work for you, we will provide a refund..
Is there a free trial available for the products sold through iScripts?
We provide free trials for certain scripts sold through iScripts. Usually these scripts are licensed scripts and there may be a free license available for a limited-time use. Not all scripts have Free Trials.
Please be sure to carefully fill out all your personal information in the order form. It is especially important to enter the correct e-mail address since all the important information regarding your order, your receipt, and generally the product you ordered, will be sent to this e-mail address. Lastly, please enter all the information in the payment form, and confirm all entries by clicking on "Checkout". You will then see a final order confirmation page.
When ordering online within iScripts, we guarantee that the information you submit will be 100% protected. All the information including your name, address, phone and credit card number is kept safe by using government licensed SSL encryption technology. This state of the art software encrypts your transactions through a secure server for absolute safety. Your personal information cannot be read as it travels through the secure ordering system. Safeguards are also applied to every mail order.
Can I remove the copyright label from the scripts?
The "Powered by iScripts.com" link at the bottom should not be removed from iScripts products by default. If you want to remove it, please purchase the Copyright Removal License for the particular product. Copyright label removal does not make you the owner of the script while it removes our name and the links to our sites from the installed website. Copyright notices in the source code should not be changed. You can purchase copyright removal license when you buy the software or later.