This version of iScripts SupportDesk 4.0 is finally released. It has been under development for almost 9 months now. I am sure you would agree it was worth the wait. We have included two new features that will change the way you support your clients and improve customer satisfaction multifold.

In today’s environment customers are impatient. Few years back waiting for couple days for support request from your bank, ISP etc. seemed reasonable. Now we are getting me and more impatient. Response in one business day is too long. Even promise of a response in 30 minutes seems too long. As a result more and more service providers and website owners moved to live chat as a means to provide instant gratification to customers. There a number of providers supplying the software for these live chat services like Liveperson . In most cases live chat cannot operate in vacuum to provide support. It’s just one piece in a multi channel support system. Inability to access previous history of customer can lead to very unpleasant customer service. Another drawback of standalone hosting is the fact that it is painstaking to explain issues and solutions over a chat. New iScripts SupportDesk 4.0 addresses these issues to take your customer service experience to brand new level.

First of all we have added multiple channels where your customer s can communicate with you. They can email you with customer service support issues. With an automated email piping technique the software will parse the email and include it in the  helpdesk . Your customers can also submit trouble tickets through web based forms, which will force them to provide sufficient information for you to address the issue. Your customers can also communicate with your customer support staff through live chat. Your techs will have all the information they need including past history of the client, issues and tickets and resolutions to better assist your customers.

The very unique feature included in iScripts SupportDesk 4.0 to further improve instant resolution to customer issues is the remote desktop. This allows you or your support staff to view and control your client’s helpdesk. You will be able to see what your client sees. This is similar to GotoMeeting or Webex, but you don’t need to schedule anything, download anything. You are chatting with your customer, and she is having some problem with your site, or product. What’s easier than taking a peek at what she is seeing in her desktop. That’s instant gratification. This open source helpdesk software is very unique with these unmatched features. Can you imagine how happy your customer will be, getting her questions answered in just a few minutes?

All these features are fully hosted in your server, in your location. No information is in any third party server. The customer data never leaves your server. As always you get the full source code for the software. You can customize the PHP helpdesk script as you see fit. We do customize the software. Its implemented using PHP and Flex with a MySQL backend.

iScripts SupportDesk 4.0 is priced at $147 , a onetime fee. There are no monthly fees, no annual fees, no plug-in, what you see is what you get.

After months of development and testing finally iScripts Cybermatch, online dating site software, is released. Thank you for all your feedbacks and comments. Special thanks to all those who participated in the beta release testing.

One of the major issues with online dating is the safety and security of the members. Unlike the real world your customers can choose to be whoever they claim to be. You can now offer a safe outlet for online dating. We have partnered with leading background and identity check gateways for you to offer optional background check for your customers. It is an optional service for your customers which would improve your customer’s member profile. This is an additional source of income for you, the website operator.

This software is very scalable to support unlimited members. We have stress tested the software to support a large number of online users at a time. It works just fine. So if your dating website grows beyond your imagination, iScripts CyberMatch can handle it. The software comes with multiple layouts. You can change the look and feel by changing the themes from the powerful admin panel. If you want to change the look and feel beyond this, you can modify the css file or the html page files.

Most dating sites they have a single membership plan. This is one size fits all approach, which doesn’t work very well with a diverse member base. iScripts Cybermatch – the turnkey dating script allows you to create multi-tiered types of memberships with different features. For example you can have a free membership with limited features and a paid membership with additional features. It’s easier to convert your free users to paid users than get a new paid user. This reduces your customer acquisition cost.

This dating software supports a number of payment gateways – Authorize.net, PayPal and Yourpay is supported off the shelf. Other payment gateways can be added easily. A different payment types are supported eg: one time, subscription etc. to support whichever model you want to adopt. Of course you can also offer free services to your members.

We have made special attention to improve the usability of your members. Most forms, profiles etc. are further improved with use of AJAX technology to give a better usability.

Some of the other features of iScripts CyberMatch

• Instant messenger – provides an instant messenger service for members to chat with others within the website.
• Success Stories -Success Stories could be added based on user input as inspiration and encouragement for potential members.
• Content management System -Administrator can edit all static pages like about us, contact us, terms etc. from the admin panel through a Content Management System. No need to fumble through html, ftp and all.
• Free Codes -Administrator can distribute free codes for new users as incentives for marketing the site. This is especially useful in the initial stages of the site. If you do any offline marketing its a great tool to bring in new members who can be converted into paying members.
• Single Events-Single events can be shown and advertised.
• Multiple Profile Photos -Multiple photos of members could be added to their profile.
• Multiple Alerts -A wide variety of alerts could be set to sent e-mail alerts or SMS for events like new user registration, Profiles being viewed, new match, interest request etc.
• Tell a friend –this feature helps to make the site more popular.
• Abuse Reporting -Abuse reporting lets the members and admin block unwanted members from their profiles and from the site to make the site safe.
• Powerful search-The powerful search lets users to search and identify users that match various search criteria.
• Module Management-The site admin can enable or disable and decide which modules needs to displayed to the user.
• Centralized Site Management-The settings panel lets admin to predefine user approval type, album approval type , payment gateway information etc
• Multiple Themes-The admin can set different themes so the site appearances changes. The look and feel can further be customized by modifying the css and header, footer files.

This dating software is developed in PHP with mySQL backend. As the software is source available, you change any part of it by modifying the PHP software. No part of this software is encrypted. If you do not have access to a PHP programmer we can do the changes for you for a fixed fee.

You can try a full featured online demo to see it in action for yourself. If you want see it in your server, you can purchase it. If it doesn’t work for any reason we have 30 days unconditional money back guarantee.

We have just released iScripts Socialware 2.2 to make the social networking software even better and reliable. The key feature introduced in the new release is a point system and improvement to the job posts section and layouts.

As you know one of the key factor to keep any social community grow is to keep the members engaged. The point system allows social community managers to create a way to engage the members to reward for being active. The point system is fully configurable and admin can decide how many points for which activities. The sample activities include inviting others to join the community, writing a blog, forum post, adding video, picture etc.. This encourages users to add more content and members to the social network. Members have a leader board that show where members with the points. Also members can redeem the points for virtual gifts or real gifts as decided by the social network admin.

In the job postings section now any member can post jobs. This is nifty feature to have a paid membership plans. If you have local community network sites, you can have a paid plan for local businesses. One of their perks is to post jobs in the community. Other regular members can potentially apply to the jobs.

We have also added a number of new professional layouts. Now you have around 30 beautiful layouts or themes to choose from. These layouts cover number of industries and community types. So pick one that best suits your future community or we can create a custom design from scratch.

In addition to it we have improved a lot of minor things across the website. We have paid attention to improving the usability of the website from administrator perspective and end user perspective.

You can test drive the new version at the live demo.

As usual the new release is a free upgrade if you purchased a license in the last 12 months. Others can upgrade if they have an extended support/upgrade plan. You can purchase a extended support/upgrade plan for $50 per year.

Please let us know your feedback on the new version.

Just to let you know we have just released iScripts Multicart 2.1. It has added few features requested by new and existing customers. Thank you for all suggesting new features. These are the main changes: In shipping we have added real time pricing for UPS, US Postal Service, Fedex, Canada post, Australian Post. The shipping module also supports simple and complex shipping charge calculations. In the tax module we have added some flexible tax mechanisms. It can now support US sales tax, GST in Canada/Australia, VAT in Europe, PST in Canada. You can also assign a flat tax structure for all your products. On Payment Gateways module we have added support for Google Checkout, YourPay and Worldpay. This is in addition to existing support for Paypal and Authorize.net Then there are number minor improvements in terms of usability and functionality. Also there are a bunch of bug fixes.  We are sure these improvements will keep iscripts Multicart the best solution for your multiple vendor marketplace Let me know what you think about the new iScripts Multicart 2.1